Legal
Privacy Policy
01 Overview
This Privacy Policy explains how Niche Masters [CONFIRM: full legal entity name] ("Niche Masters", "we", "us", "our") collects, uses, shares, and protects personal information when you visit our website, enroll in our course, attend our events, or communicate with us.
We collect what we need to sell and deliver the Program, support you as a member, and improve what we offer. We do not sell your personal information. By using our website or enrolling, you agree to this policy.
02 Who we are
Niche Masters provides coaching, training, and community for insurance professionals. We are the controller of the personal information described here. Contact us at [email protected] or 2498 FM 2127, Chico, TX 76431, USA.
03 Information we collect
Information you give us
- Contact details — name, email address, phone number
- Enrollment details — the plan purchased, transaction date and amount, and the email tied to your account
- Account and profile information — login credentials, profile details, and anything you choose to add
- Coaching and support content — what you share in sessions, support emails, forms, surveys, and the community
- Event information — registration details and any dietary or accessibility needs you tell us about
Payment information
Payments are processed by our third-party payment provider on their encrypted checkout page. We do not receive or store your full card number. We receive confirmation of the transaction, the last digits of the card, and the billing details needed for our records.
Information collected automatically
- IP address, approximate location, device type, browser, and operating system
- Pages viewed, links clicked, referring URL, and time spent on the site
- Email engagement, such as whether a message was opened or a link was clicked
Information from third parties
We may receive information from our payment processor, advertising platforms, event partners, and the platforms hosting our course and community — for example, confirmation that a payment succeeded or that an ad led to a visit.
04 How we use your information
| Purpose | What that means in practice |
|---|---|
| Deliver the Program | Grant access, create your account, schedule coaching, register you for events |
| Process payment | Take payment, issue receipts, handle refunds, chargebacks, and accounting |
| Support you | Answer questions, resolve access issues, resend credentials |
| Communicate | Send service messages, onboarding, event notices, and — with consent — marketing |
| Improve what we offer | Understand which material helps, fix problems, develop new content |
| Market responsibly | Measure ad performance and reach people likely to benefit from the Program |
| Protect the business | Prevent fraud and abuse, enforce our Terms, and meet legal obligations |
Where the law requires a legal basis, we rely on performing our contract with you, your consent, our legitimate interests in operating and improving the business, and compliance with legal obligations.
05 Email communications
Service emails — receipts, login details, coaching confirmations, event logistics — are part of delivering what you purchased and are sent while your enrollment is active.
Marketing emails are sent only where permitted. Every marketing email includes an unsubscribe link, and you can opt out at any time by using it or by emailing us. Opting out of marketing does not stop service emails about your enrollment.
06 SMS & text messaging
We do not sell, rent, or share mobile opt-in data or SMS consent with third parties or affiliates for their own marketing purposes. Phone numbers collected for SMS are used only by Niche Masters to communicate with you.
If you provide your mobile number and agree to receive text messages, you may receive messages about your enrollment, coaching schedule, events, and — where you have consented — occasional offers.
- Consent is not a condition of purchase. You can enroll without agreeing to texts.
- Message frequency varies depending on your activity and what's scheduled.
- Message and data rates may apply under your mobile plan.
- To opt out, reply STOP to any message. You will receive one confirmation and no further texts.
- For help, reply HELP or email [email protected].
- Carriers are not liable for delayed or undelivered messages.
We share mobile numbers with our messaging platform only to the extent needed to send the messages you have agreed to receive.
07 Cookies & tracking
We use cookies and similar technologies to keep the site working, remember your preferences, understand how pages are used, and measure our advertising.
- Essential — needed for checkout, login, and security. These cannot be switched off.
- Analytics — help us see which pages and content are useful.
- Advertising — let us measure campaign performance and show relevant ads. [CONFIRM: which pixels are actually installed — e.g. Meta Pixel, Google Ads — and remove any that aren't]
You can block or delete cookies in your browser settings, and you can limit ad personalization inside your Meta and Google account settings. Blocking essential cookies may prevent checkout from working. We do not currently respond to browser "Do Not Track" signals.
08 How we share information
We share personal information only as described here:
- Service providers — payment processing, course and community hosting, CRM, email and SMS delivery, scheduling, analytics, and event management. They may use your information only to perform services for us.
- Coaches and contractors — the mentor assigned to you receives what they need to coach you effectively.
- Other members — anything you post in the community is visible to other members. Don't post client information or anything confidential.
- Professional advisors — accountants, auditors, and lawyers, where necessary.
- Legal and safety — where required by law, subpoena, or to protect our rights, our members, or the public.
- Business transfer — if the business is sold, merged, or reorganized, information may transfer as part of that transaction.
09 Data retention
We keep personal information for as long as your enrollment is active and afterwards for as long as needed to meet legal, tax, accounting, and record-keeping obligations, to resolve disputes, and to enforce our agreements. Transaction records are typically retained for a minimum of seven years. Marketing contact details are kept until you opt out or ask us to delete them.
10 Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted connections, restricted access, and vetted service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Keep your login credentials private and tell us immediately if you believe your account has been accessed without permission.
11 Your privacy rights
Depending on where you live, you may have the right to:
- Know what personal information we hold about you and how it's used
- Access a copy of that information, or receive it in a portable format
- Correct information that is inaccurate
- Delete your information, subject to our legal obligations
- Opt out of targeted advertising, profiling, or the sale or sharing of personal information
- Withdraw consent you previously gave
- Not be discriminated against for exercising these rights
Texas residents have these rights under the Texas Data Privacy and Security Act. California residents have comparable rights under the CCPA/CPRA. Residents of other US states with privacy laws have similar rights.
To exercise a right, email [email protected] from the address associated with your account, or write to us at the postal address below. We will verify your identity and respond within the timeframe the applicable law requires — generally 45 days. If we decline a request, you may appeal by replying to our response, and we will explain our decision.
[CONFIRM: whether EU/UK residents are actively marketed to — if so, GDPR obligations including a representative and transfer safeguards need to be addressed here]
12 Sale of personal information
We do not sell personal information for money, and we do not sell or share the personal information of anyone we know to be under 16. We may use advertising cookies that certain state laws treat as "sharing" for cross-context behavioral advertising; you can opt out through your browser and platform ad settings, or by contacting us.
13 Children's privacy
The Program is intended for licensed professionals and is not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
14 Third-party links
Our website, emails, and course materials may link to third-party sites and tools we don't control. This policy doesn't cover them. Review their privacy policies before sharing information with them.
15 Changes to this policy
We may update this policy as our practices or the law change. We will update the "Last updated" date above and, for material changes, notify enrolled members by email. Continuing to use the website or the Program after an update means you accept the revised policy.
16 Contact us
Questions about this policy, or about the information we hold on you, can be sent to us any time.